Returns & Exchanges
Habitat for Humanity Greater Vancouver ReStores offer a 30-day return policy on most items to ensure your satisfaction while supporting our mission to build affordable housing. All returns must be accompanied by the original receipt and remain in the same condition as when they were purchased.
Verify Eligibility
Ensure your item is within the 30-day return window and is not marked as 'Final Sale' or 'As-Is' on your original sales receipt.
Gather Documentation
Locate your original printed or digital receipt, as proof of purchase is strictly required for all refund or exchange processing.
Visit a ReStore Location
Bring your item and receipt to any of our Greater Vancouver ReStore locations during regular business hours for an inspection by our staff.
Receive Your Refund
Once approved, your refund will be issued to the original method of payment, helping us maintain transparency in our fundraising efforts.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing